Our Guarantee to You
At The Smoke City, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange.
We are unable to accept any items for return or exchange if the product is used.
To return the item, please contact us at firstname.lastname@example.org where the original purchase was made within 7 days of delivery; returns will only be accepted if the return is completed within 14 days of delivery.
All items will be inspected upon return.